General Shipping Information

Please note that delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation, address verification or order processing. Your order will only be dispatched once payment authorisation and address verification have been received.

Delivery schedules are estimated to the best of our ability, and actual delivery times may vary depending on shipping locations & carriers. Whilst we use all reasonable endeavours to meet the timescales of your chosen delivery option, occasionally external factors may cause unforeseen delays. Therefore, please ensure that you make your order with enough lead-time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this.

Overseas customers are responsible for paying any local import taxes or duties levied on goods delivered from the UK. Please be aware that collection of such charges by an overseas Customs authority may result in a delivery delay.

Insurance

Please note that all items are insured against theft and accidental damage whilst in transit from Dicha to the shipping address. Once the items have been delivered and signed for, they are no longer covered by our insurance. In the rare event that your package is damaged upon arrival, you should either refuse the delivery, or make a note when signing for it that you are accepting a damaged package and detail the extent of the damage on the paperwork you sign.

Multiple Shipments

Please note that we are only able to ship to one address per order. If you wish to place orders for different delivery addresses, you will need to put one order on for each address required.

We thank you for using the Dicha website and hope you have had a satisfactory experience. Should you wish to contact us to discuss anything in relation to our operations or terms and conditions, please email us at info@dicha.co.uk or contact the customer services team on 020 7402 5884 from 9am to 5pm Monday to Friday.